Shipping & returns.

Dispatch

Check the individual product for its availability and dispatch estimate. Made-to-order and preorder pieces have a stated lead time. There is no single production time across the collection. Contact us before ordering if an estimate is missing or you need delivery by a particular date.

Destinations & delivery

Checkout currently supports the following destinations: United Kingdom, United States, Canada, Australia, Germany, France, Italy, Spain, Netherlands, Sweden, Denmark, Norway and Ireland.

Delivery details and any charges are confirmed before payment. Transit estimates can change because of customs, carrier disruption or remote destinations. Contact us promptly about an address correction; an address cannot normally be changed after dispatch.

Currency, duties & taxes

All displayed prices and checkout payments are in GBP (£). Review the total before payment. International recipients may be responsible for import duties, taxes or brokerage charges imposed by their destination country unless checkout explicitly states otherwise.

Request a return

• Contact hello@saforne.com within 30 days of delivery, with your order reference, before returning an item.
• Standard items must be unused, unworn and returned with their original packaging and accessories.
• Personalised, monogrammed, bespoke and made-to-measure pieces cannot be returned unless faulty.
• Return shipping and any applicable duties are the customer's responsibility unless an item is faulty or incorrect.

Refunds & exchanges

Returned goods are inspected before a refund or exchange is approved. Approved refunds are sent to the original payment method; banking times vary. Original expedited delivery charges are not refundable unless required by law.

Faults or transit damage

Photograph the product and packaging and contact us promptly. Keep all packaging until the claim is resolved. Your statutory consumer rights are not affected.